Tuesday, December 1, 2009

Hurry up and wait, rinse, repeat.

Here's a story that anyone who's built a home with a project builder will be familiar with.

1) Make a choice on an item... for example, choose what brick you want.
2) Builder will then write up a contract item, getting the item wrong, wrong price, wrong size, wrong location etc etc. This may take a day, or a month.
3) Buyer emails builder telling them in plain english the exact steps needed to fix the problem.
4) Builder fixes issue described in item #2 above (if you're lucky) and then manages to screw up at least one other thing. Again, this may take a day, or a month.
5) Go to step 3.

And if you're lucky, you get to the point where maybe 80% of things are right, and you're so sick of fixing up things that you let a few little things slide because it's simply not worth your time anymore to try and get it corrected.

And then you get to where we are now - we made a certain selection on roof tiles back at our colour appointment (12th September!) and now that virtually everything is signed off, locked in and approved, we get told that someone forgot to price in the "upgraded" roof tiles (yup, they're an upgrade, now...) and we're asked to approve another few thousand $$$ into the contract. But of course, the variation emailed to us is... wrong.... *sigh*... and so of course there is zero progress on the site, still.

Delay on colour selections.. too many things to list = builder's error sooo many times over.
Delay on tile selections... contract drawn wrong = builder's error.
Delay on site start (builder meant to be on site within 30 days of building permit approval, which was November 27)...

Doubt anything will get done this year. Having seen how fast other builders are getting homes done (check out all the build blogs on homeone forums) I'd have to say M are the sloooowest by far. No fault of our wonderful CSC or the fast drafting department, but a pretty miserable performance by the colour team.



  1. The colour people I saw were pretty overworked, with the exception of the carpet guy. I guess carpet is not all that complicated..

    M really needs to do something about that if they want to give better service in that area.

  2. Hi I am also building Nolan 41 and i read your blogs and as u explained there for structure changes for laundry and ensuite, but our consultant said that metricon is packaged builders and will don't do these changes. Can u give me any details as how they were ready to do for you.

    I will really appreciate your help.

  3. Don't get me started on M. We are having troubles even before we sign up and of course it is never M's fault. The sales guys at M say they are over worked due to the demand from the first home owners wanting to get in before the grant reduces on 31/12.



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